US orders are shipped via USPS at a flat rate shipping fee of $5.00. Any extra taxes are calculated at checkout.
All orders are shipped out of our CT (USA) based studio. Please allow 2-7 business days for processing. Any shipping exceptions will be noted in product description. Please email firstname.lastname@example.org if you require expedited shipping.
XAREA is not responsible for packages once they have shipped. XAREA cannot be held liable for packages that are lost or held in transit. Please ensure that your delivery address is secure and entered correctly.
Return and Exchange Policy
XAREA does not offer returns at this time. Any order can be canceled within 24 hours of purchase.
We will happily accept any exchange requests within 14 days of purchase. Please note- customer is responsible for shipping expenses on all exchange requests. XAREA has the right to deny an exchange if said product is not in excellent condition. Pre-order/ Exclusive items are not always subject to our exchange policy and are largely based on availability.
If your order arrives damaged, defective or perchance you receive the wrong item, please email our customer care line email@example.com. If you are in need of a repair for your XAREA product refer to the Product Care section
Notes on Pre-Order
Pre-order items require a 100% deposit to reserve your XAREA item.
Our return and exchange policy is applicable to all pre-order products and are subject to change based on availability.
Please pay attention to the product description when ordering any item labeled “pre-order”, as it holds all the necessary information pertaining to when your order will be shipped. Your XAREA item will be shipped once available.
We want your XAREA product to stay pristine as long as possible. Below are some care tips (btw- please refer to product descriptions as some products may have specific or detailed care):
- When not in use, always store your XAREA product in its provided dust bag or in a place away from elements that may weather it.
- XAREA does not recommend machine-washing bags. Hand wash bags on a case-by-case basis. Spot treat with controlled amounts of water and mild soap or bring to a garment care specialist.
If your XAREA item is in need of a repair, please email us at firstname.lastname@example.org for a repair consultation. In your email, please add "Repair Request" in the subject line, include photos of the repair in question and your name. We will do our best to accommodate all requests as repairs are granted on a case-by-case basis. Please note- shipping costs for all repairs will be at the expense of the customer
Because each item or colorway is limited run numbered tags have been sewn into each bag, do not remove this as it is an important reminder how special each item is.
Keep In Touch
Our studio is currently based in CT, USA
Notes on Gratitude
Practicing gratitude daily makes your world bigger and brighter. XAREA would like to extend special thank yous to:
All photographers and models pictured on our website. Please email or refer to our Instagram (@xareastudio) if you would like detailed credits for any photos featured.
Friends, family, lovers, and supporters!
Thank you for being here!